Human Resources
A Leader’s Guide To Conflict Management
CWS2026331
60 Minutes
May 1,2026
10:00 AM PDT | 01:00 PM EDT
Overview
Conflict is not a disruption to leadership. It is one of leadership’s defining moments. How leaders respond in tense situations directly influences trust, team performance, and the psychological safety employees need to speak up, collaborate, and do their best work. This engaging, research-informed webinar will show leaders how to approach workplace conflict management with greater confidence, emotional intelligence, and clarity.
Attendees will learn how to transform conflict from a source of stress into a catalyst for alignment, stronger relationships, and positive change. Through practical strategies and leadership best practices, this session explores how to navigate difficult conversations, reduce defensiveness, uncover the root causes of conflict, and guide teams toward productive, solution-focused outcomes that strengthen credibility and leadership impact.
Your Benefits For Attending:
- Learn how to regulate your emotional response so you can lead with clarity instead of reactivity and keep conversations productive under pressure.
- Discover how to reframe conflict and use it as a catalyst for positive change, alignment, and stronger working relationships.
- Explore how to create psychological safety before conflict arises so team members feel safe to speak up, disagree, and collaborate effectively.
- Strengthen your ability to listen in ways that reduce defensiveness, increase openness, and help others feel heard and respected.
- Identify the root causes of conflict, not just surface-level issues, so you can address recurring problems and reduce burnout.
- Gain strategies to facilitate structured, solution-focused dialogue that shifts conversations away from blame and toward shared goals and actionable outcomes.
- Leverage leadership best practices that help maintain your impact, credibility, and effectiveness during difficult situations.
Attending this webinar will help you become a more confident and effective leader in moments that matter most. You will leave with practical conflict management tools you can apply right away to improve communication, build trust, and lead your team with greater clarity and composure.
Pamela Jett
Jett Communication, Inc.
Innovative Communication Leader
As an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator who takes people beyond basic theory and strategy to an unparalleled level of application.
Certified Speaking Professional
Pamela Jett has had a life-long romance with words and their effect on relationships and has felt at home on stage and in front of an audience for more than 30 years. Her first platform experience was in musical theater when, starting at the age of 9, she began to appear regularly in local community theater productions. At age 11, Pamela was recognized as a budding speaker when she successfully competed in a local speech competition. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.
Communication Skills Expert
With a wide-ranging clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking, Pamela Jett is a communication expert who has given well over 800 presentations to more than 135,000 people in seven countries. She is also the author of several video and audio programs, including Communicate with Confidence, Credibility and Influence and Mind Your Own Business: A Career Management System.
After graduating from San Diego State University with a degree in Speech Communication and receiving recognition as one of the top 20 speech and debate competitors in the country, Pamela went on to earn her master's degree in Communication. It was while pursuing her Ph.D. at the University of Utah that her love of teaching adults powerful success skills was kindled.
Each of Pamela Jett's unique programs is power-packed with practical application and real-life techniques. Her unique combination of humor and intellect is sure to leave you inspired and ready to make positive changes for increased success.