Human Resources
How To Handle Emotionally Challenging Situations At Work
CWS2025302
60 Minutes
Sep 19,2025
10:00 AM PDT | 01:00 PM EDT
Overview
Let’s face it—emotions are an inevitable part of every workplace. Whether you're dealing with a frustrated colleague, a high-pressure project, or your own stress, emotional intelligence is no longer a "nice-to-have"—it’s a professional necessity. This dynamic webinar, led by internationally recognized communication expert Pamela Jett, is packed with actionable strategies to help you manage emotional outbursts, respond with poise, and maintain professionalism under pressure.
From seasoned executives to first-time supervisors, administrative staff, and even parents navigating tough conversations, this session delivers practical tools to stay calm, cool, and collected. You’ll walk away with communication techniques that are immediately applicable and designed to help you lead, collaborate, and resolve conflict with confidence and clarity—even when others around you are losing theirs.
Your Benefits of Attending:
- Techniques to keep a lid on your emotions when they are at the boiling point
- Discover why “goat hiding” is the most important emotional control skill set a professional needs.
- Change your inner dialogue for outer success.
- Stop saying things you regret and stay in charge of your emotional displays.
- Powerful strategies to help others “calm down”
- Learn to avoid the worst things to say in emotionally charged situations - and what to say instead.
- Defuse defensiveness and gain cooperation with boundary statements.
- What to do and say when tears are threatening to flow - yours or someone else’s.
- How to manage conflict and confrontation with tact and finesse
- Learn powerful language patterns to engage in confrontation without losing your cool or being a doormat.
- Discover what to say to keep emotionally charged conversations on track and professional - no more conversations that stray far off topic.
- 5 keys to confrontation that triggers cooperation, not defensiveness.
- How to communicate with specific types of difficult people
- Learn the #1 reason difficult people are difficult and what you can and cannot do about it.
- Specific words and phrases to use with the exploder, the steamroller, the sniper, and other difficult people.
- Discover how to stand your ground without being obnoxious or pushy.
This webinar is your opportunity to build resilience and confidence when emotions run high. Walk away with tools that empower you to lead with calm authority and navigate even the most difficult conversations with ease.
Pamela Jett
Jett Communication, Inc.
Innovative Communication Leader
As an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator who takes people beyond basic theory and strategy to an unparalleled level of application.
Certified Speaking Professional
Pamela Jett has had a life-long romance with words and their effect on relationships and has felt at home on stage and in front of an audience for more than 30 years. Her first platform experience was in musical theater when, starting at the age of 9, she began to appear regularly in local community theater productions. At age 11, Pamela was recognized as a budding speaker when she successfully competed in a local speech competition. Today, with more than 15 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007 Pamela became one of fewer than 200 women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.
Communication Skills Expert
With a wide-ranging clientele that includes the high-tech sector, manufacturing, women's groups, government agencies, and finance and banking, Pamela Jett is a communication expert who has given well over 800 presentations to more than 135,000 people in seven countries. She is also the author of several video and audio programs, including Communicate with Confidence, Credibility and Influence and Mind Your Own Business: A Career Management System.
After graduating from San Diego State University with a degree in Speech Communication and receiving recognition as one of the top 20 speech and debate competitors in the country, Pamela went on to earn her master's degree in Communication. It was while pursuing her Ph.D. at the University of Utah that her love of teaching adults powerful success skills was kindled.
Each of Pamela Jett's unique programs is power-packed with practical application and real-life techniques. Her unique combination of humor and intellect is sure to leave you inspired and ready to make positive changes for increased success.